Reset two-factor authentication
If a user configured for two-factor authentication loses the authentication device, there is an immediate security risk: the person who found (or purloined) the device may be able access the user鈥檚 Brightspot account. When a user reports a stolen device used for two-factor authentication, you need to reset the authentication protocol.
You can reset a user鈥檚 two-factor authentication if two-factor authentication is required for the user at the system, role, or user level.
Warning
Resetting two-factor authentication immediately locks that user鈥檚 account until the user can enter a new authentication password.
To reset a user鈥檚 two-factor authentication
- Click > Admin > Users & Roles.
- In the Users widget, select the user for whom you want to reset two-factor authentication.
- Click , and from the menu select Reset Two-Factor Authentication for This Tool User.
- Click Reset.